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Terms of Use
These terms and conditions govern the relationship between you as a user and PinusSpa.com when using the site and making purchases. By ordering from our online store, you agree to these terms.
Return and exchange
You can return purchased products within 14 days of receiving them, without providing a reason. To do so, you need to:
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The product must be unused and in its original packaging;
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Be accompanied by a receipt or invoice;
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We will provide you with a return address upon receipt of your return request.
Please note that return costs are at your own expense, except in cases of defective or misdelivered product.
Exceptions to the right of return
The following goods are not returnable or exchangeable:
Complaints
If you receive a product with a manufacturing defect or damage during transportation, please contact us within 3 days of receipt. We will offer a replacement, repair, or refund depending on the specific case.
Delivery
Contact us
For any questions, complaints or inquiries regarding orders and products, feel free to contact us:
📞 +359 87 733 1034
🏢 Bulgaria, Sofia, ul. Nikolay Haitov 12, office 10
📧 Email: sales@pinusspa.com
