{"id":114,"date":"2025-02-23T14:16:01","date_gmt":"2025-02-23T14:16:01","guid":{"rendered":"https:\/\/pinusspa.com\/?page_id=114"},"modified":"2026-04-15T18:39:06","modified_gmt":"2026-04-15T18:39:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/pinusspa.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"114\" class=\"elementor elementor-114\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6bbf12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6bbf12\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ec2d30\" data-id=\"9ec2d30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-358d34f elementor-widget elementor-widget-heading\" data-id=\"358d34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms of Use\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-357bd35f e-flex e-con-boxed e-con e-parent\" data-id=\"357bd35f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bf0869 elementor-widget elementor-widget-text-editor\" data-id=\"23bf0869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"222\" data-end=\"422\">These terms and conditions govern the relationship between you as a user and PinusSpa.com when using the site and making purchases. By ordering from our online store, you agree to these terms.<\/p>\n<h3 class=\"\" data-start=\"424\" data-end=\"444\">Return and exchange<\/h3>\n<p class=\"translation-block\" data-start=\"446\" data-end=\"571\">You can return purchased products within <strong>14 days<\/strong> of receiving them, without providing a reason. To do so, you need to:<\/p>\n<ul data-start=\"573\" data-end=\"770\">\n<li class=\"\" data-start=\"573\" data-end=\"637\">\n<p class=\"\" data-start=\"575\" data-end=\"637\">The product must be unused and in its original packaging;<\/p>\n<\/li>\n<li class=\"\" data-start=\"638\" data-end=\"684\">\n<p class=\"\" data-start=\"640\" data-end=\"684\">Be accompanied by a receipt or invoice;<\/p>\n<\/li>\n<li class=\"\" data-start=\"685\" data-end=\"770\">\n<p class=\"\" data-start=\"687\" data-end=\"770\">We will provide you with a return address upon receipt of your return request.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"772\" data-end=\"896\">Please note that return costs are at your own expense, except in cases of defective or misdelivered product.<\/p>\n<h3 class=\"\" data-start=\"898\" data-end=\"934\">Exceptions to the right of return<\/h3>\n<p class=\"\" data-start=\"936\" data-end=\"985\">The following goods are not returnable or exchangeable:<\/p>\n<ul data-start=\"987\" data-end=\"1100\">\n<li class=\"\" data-start=\"987\" data-end=\"1018\">\n<p class=\"\" data-start=\"989\" data-end=\"1018\">Open cosmetic products;<\/p>\n<\/li>\n<li class=\"\" data-start=\"1019\" data-end=\"1052\">\n<p class=\"\" data-start=\"1021\" data-end=\"1052\">Products with traces of use;<\/p>\n<\/li>\n<li class=\"\" data-start=\"1053\" data-end=\"1100\">\n<p class=\"\" data-start=\"1055\" data-end=\"1100\">Custom-made products.<\/p>\n<\/li>\n<\/ul>\n<h3 class=\"\" data-start=\"1102\" data-end=\"1116\">Complaints<\/h3>\n<p class=\"translation-block\" data-start=\"1118\" data-end=\"1358\">If you receive a product with a manufacturing defect or damage during transportation, please contact us within <strong>3 days<\/strong> of receipt. We will offer a replacement, repair, or refund depending on the specific case.<\/p>\n<h3 class=\"\" data-start=\"1360\" data-end=\"1372\">Delivery<\/h3>\n<ul data-start=\"1374\" data-end=\"1467\">\n<li class=\"\" data-start=\"1374\" data-end=\"1424\">\n<p class=\"\" data-start=\"1376\" data-end=\"1424\">Free shipment for order over <strong data-start=\"1411\" data-end=\"1422\">100\u20ac.<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"1425\" data-end=\"1467\">\n<p class=\"\" data-start=\"1427\" data-end=\"1467\">Shipment time: up to 14 days<\/p>\n<\/li>\n<\/ul>\n<h3 class=\"\" data-start=\"1469\" data-end=\"1490\">Contact us<\/h3>\n<p class=\"\" data-start=\"1492\" data-end=\"1604\">For any questions, complaints or inquiries regarding orders and products, feel free to contact us:<\/p>\n<p class=\"\" data-start=\"1606\" data-end=\"1728\">\ud83d\udcde <strong>+359 87 733 1034<\/strong><br data-start=\"1681\" data-end=\"1684\">\ud83c\udfe2 <strong data-start=\"1687\" data-end=\"1732\">Bulgaria, Sofia, ul. Nikolay Haitov 12, office 10<\/strong><br data-start=\"1693\" data-end=\"1696\">\ud83d\udce7 Email: <strong data-start=\"1706\" data-end=\"1728\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1708\" data-end=\"1726\">sales@pinusspa.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0423\u0441\u043b\u043e\u0432\u0438\u044f \u0437\u0430 \u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0435 \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0438\u0442\u0435 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u0443\u0440\u0435\u0436\u0434\u0430\u0442 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0442\u0430 \u043c\u0435\u0436\u0434\u0443 \u0432\u0430\u0441 \u043a\u0430\u0442\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b \u0438 PinusSpa.com \u043f\u0440\u0438 \u0438\u0437\u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0435 \u043d\u0430 \u0441\u0430\u0439\u0442\u0430 \u0438 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430\u043d\u0435 \u043d\u0430 \u043f\u043e\u043a\u0443\u043f\u043a\u0438. \u041f\u0440\u0438 \u043f\u043e\u0440\u044a\u0447\u043a\u0430 \u043e\u0442 \u043d\u0430\u0448\u0438\u044f \u043e\u043d\u043b\u0430\u0439\u043d \u043c\u0430\u0433\u0430\u0437\u0438\u043d, \u0432\u0438\u0435 \u0441\u0435 \u0441\u044a\u0433\u043b\u0430\u0441\u044f\u0432\u0430\u0442\u0435 \u0441 \u0442\u0435\u0437\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u044f. \u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438 \u0437\u0430\u043c\u044f\u043d\u0430 \u041c\u043e\u0436\u0435\u0442\u0435 \u0434\u0430 \u0432\u044a\u0440\u043d\u0435\u0442\u0435 \u0437\u0430\u043a\u0443\u043f\u0435\u043d\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0438 \u0432 \u0441\u0440\u043e\u043a \u0434\u043e 14 \u0434\u043d\u0438 \u043e\u0442 \u043f\u043e\u043b\u0443\u0447\u0430\u0432\u0430\u043d\u0435\u0442\u043e \u0438\u043c, \u0431\u0435\u0437 \u0434\u0430 \u043f\u043e\u0441\u043e\u0447\u0432\u0430\u0442\u0435 \u043f\u0440\u0438\u0447\u0438\u043d\u0430. \u0417\u0430 \u0446\u0435\u043b\u0442\u0430 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - 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